After upgrade my Apple handphone to iOS v18.0.1 on 18 October 2024, despite being already enrolled in Workspace One, I encountered the "Access Denied" error when trying to apply leave:
Access Denied
Please enrol your device into Workspace One using the enrolment guide.
If it is already enrolled, please contact IT Care for help.
If it is already enrolled, please contact IT Care for help.
IT Care had advised to un-enroll and re-enroll my iPhone to Workspace One. I have successfully un-enroll my iPhone from Workspace One, and the Settings > General > VPN & Device Management > Management Profile for the Workspace Services was automatically deleted from my iPhone.
However, during re-enroll my iPhone iOS to Workspace One, at step 14 "The website will download a configuration profile - tap Allow". After tap Allow, the below error pop-up:
However, during re-enroll my iPhone iOS to Workspace One, at step 14 "The website will download a configuration profile - tap Allow". After tap Allow, the below error pop-up:
Safari could not install a profile due to an unknown error.
Solutions
-
I cleared the Safari cache and switch off my iPhone.
- After power on my iPhone, the unknown error that was caused by the Apple v18.0.1 iOS is “Begin Security Delay to install Profile” (must "Start Security Delay", no other choice) because Stolen Device Protection is active when iPhone is not at a familiar location.
The security delay will last for 1 hour. Turning off or restarting your iPhone will restart the 1 hour delay again.
- After 1 hour, the Security Delay is off.
Settings > Privacy & Security > Stolen Device Protection, and turn off the "Stolen Device Protection" in order to continue installing the WorkSpace One profile.
After the WorkSpace One profile is installed successfully, you can turn on the "Stolen Device Protection" again to protect your iPhone.
