On 29/9/2024 at the Singapore EXPO Home & Furnishing event, I bought a Firm Rest Super Single Mattress with Super Single Bedframe at S$1050.00 after bargain (initially was S$1999.00) from Casa Living Pte. Ltd. (or Casa Italy). I had to pay a 70% advance payment of S$750.00 due to their Term And Conditions:
Casa Living Pte. Ltd. (or Casa Italy) TERM AND CONDITIONS:
1) All order shall be liable for 70% deposit of the total amount. Fully Payment before delivery all goods.
2) Deposit will be forfeited upon cancellation of the SALES ORDER or even part thereof. No cancellation, no refundable upon signing of this sales order.
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5) Default, delay or defect in any one or more of the delivery (iss) or items) shall be considered as agregrated default without giving the buyers right to cancel the whole orders.
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7) CASA LIVING reserves the right to schedule delivery date and delivery time.
[JackNg: Please note that the goods are deliver from Casa Living Pte. Ltd. Malaysia Headquater (HQ), and the delivery schedule is only on every Monday, Wednesday or Friday]
[JackNg: Please note that the goods are deliver from Casa Living Pte. Ltd. Malaysia Headquater (HQ), and the delivery schedule is only on every Monday, Wednesday or Friday]
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By the authorized signature endorsed on this document, the buyer acknowledges the receipt of the goods mentioned here in and the agreed term and condition that the title to the goods does not pass to the buyer until the purchase price is paid in full and that the goods could be taken back if this is not done.
The delivery date is after 3 weeks later, on 18/10/2024 (Friday).
On 16/10/2024 (Wednesday), I was informed by Catherine from Casa Italy to make the balance payment of S$300 via PayNow. Before payment, I double-confirmed the delivery on 18/10/2024 (Friday) after 18:30 pm onward (Timing changed from 15:00 pm to 18:30 pm because of a last minute afternoon meeting at work on 18/10/2024).
As Catherine had confirmed that their transporter was able to deliver the goods on 18/10/2024 (Friday) after 18:30 pm onward, I paid S$1 first via PayNow, confirmed that the company had received the S$1 via WhatsApp before paying the balance of S$299.
On 17/10/2024 (Thursday) at 17:10 pm, I was informed by Casa Living, Amy that their Malaysia HQ company had made a mistake on my order to deliver single mattress, instead of the super single mattress that I had ordered. Casa Living Malaysia HQ company does not had stock on super single mattress, and the stock might arrive on 19/10/2024 (Satursday). In the end, the super single mattress stock did not arrive on 19/10/2024 (Satursday). As Casa Living 21/10/2024 (Monday) schedule was already full, the next available delivery will be 23/10/2024 (Wednesday).
On 18/10/2024 (Friday) at 17:56 pm, Amy informed that one of their customer had postponed the 21/10/2024 (Monday) delivery. Hence, Amy was able to schedule my delivery on 21/10/2024 (Monday).
On 20/10/2024 (Sunday), Casa Living transporter had informed me that my delivery time slot on 21/10/2024 (Monday) was from 17:00 to 20:00 pm. I attached the Casa Living receipt to the Casa Living transporter via WhatsApp to remind them on my ordered goods details.
On 21/10/2024 (Monday) at around 20:00 pm, 3 guys from Casa Living transporters came to my house to deliver the goods and install the bedframe within 10 minutes. However, they left without installing the 'Silver Leg 6” with adjustable height'. After calling to check with one of the transporter, the transporter said that their Malaysia HQ did not provide them with the 6” silver legs. They had to check with their HQ and install the 6” silver legs on another date.
I found 2 broken wooden pieces with screws inside the "behind bedframe black cover" area.
Behind bedframe black cover area
There were already 2 wooden pieces installed inside the "behind bedframe black cover" area. These 2 broken wooden pieces with screws looked similar to that 2 wooden pieces that were installed inside the bedframe. After checking, the Casa Living transporter said the 2 extra broken wooden pieces are used if the bedframe is install with the bedframe legs.
In the end, I had to scheduled with Amy to urgently insert a time slot to install the 'Silver Leg 6” with adjustable height' on 23/10/2024 (Wednesday) after 16:00 pm. When I asked Amy on whether their team will change the 2 broken wooden pieces, Amy said that she had already informed their team on this issue.
On 23/10/2024 (Wednesday) at round 17:38 pm, Casa Living, Jason and his 2 colleagues came to install 6 pieces of the 'Silver Leg 6” with adjustable height' within 10 minutes. When asked on whether they can replaced the 2 broken wooden pieces with good wooden pieces before installing it to the bedframe, one of the Casa Living guy had to go back to their vehicle to bring up 2 good wooden pieces to install them to the bedframe.
In summary, Casa Living sale lady, Amy has provides professional and helpful services to coordinate and help to solve the issues. However, Amy Malaysia HQ colleagues had provided lower-than-expection services, especially on unable to differentiate the different between single mattress and super single mattress, and miss out customer order goods.
