When a user fills up an online Microsoft Form and submit, it will automatically trigger a Microsoft Power Automate cloud flow that will capture the user input data from the online Microsoft Form and send for approval via email.
This has been working fine until from August 2024, the trigger connection has failed due to the expiration or invalidity of the refresh token stored in the connection:
Power Automate Flow issue on refresh token has expired (Error Code 700082)
Error Code: 700082
Message:
The refresh token has expired due to inactivity. The token was issued on {issueDate} and was inactive for {time}.
Remediation:
Expected part of the token lifecycle - the user went an extended period of time without using the application, so the token was expired when the app attempted to refresh it.
Microsoft is working on a fix: Known issue 4455860 - Power Automate run via Power Apps fails with "Error from token exchange".
Solution
You should be able to fix the "Token Exchange failures" by verifying your account with. You may need to re-enter your password.
- Login to the Power Automate website > My flows.
- Under the Cloud flows > Click on your xxx flow name (example shown here is "Access xxx Application Form") > Edit.
- As the Microsoft Power Automate cloud flow is trigger upon the user submiting the online Microsoft Form "Access xxx Application Form", I click on the top first Microsoft Form (When the Access xxx Application Form is submitted) "..." to see the pop-up menu > "Add new connection":
- At the pop-up login window, pick your Microsoft account to sign in to create a connection to the Microsoft Form:
- Then, I click on the top second Microsoft Form (Get Access xxx Application Form response details) "..." to see the pop-up menu and select that newly created xxx@yyy.edu.sg connection.
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