Solved VMware Horizon Clients BSOD error that is caused by virtuwddm.sys and atikmpag.sys (v1.0)


When running the VMware Horizon Clients v5.4.2 in the Windows 7 x64 Operating System (OS), the first Blue Screen Of Death (BSOD) error was caused by the virtuwddm.sys driver:
C:\Windows\System32\drivers\virtuwddm.sys (66,336 bytes) from Lucidlogix Technologies LTD

Uninstall VIRTU MVP will remove virtuwddm.sys

1) Click  Start > Control Panel > Programs and Features

2) Select "VIRTU MVP 2.1.112" > Uninstall

3) Restart the computer after finish uninstalling the "VIRTU MVP 2.1.112"


However, when running the VMware Horizon Clients in the Windows 7 x64 OS, the second BSOD error was caused by the atikmpag.sys driver that was from my ATI Radeon HD 4350 graphic card:
C:\Windows\System32\drivers\atikmpag.sys (OLD DRIVER, 306,176 bytes)

From the Device Manager > Display adapters > ATI Radeon HD 4300/4350 Series > Properties,
the "ATI Radeon HD 4300/4350 Series" was from ATI Technologies Inc with v8.850.0.0 (19 April 2011). The outdated driver v8.850.0.0 caused the BSOD error.


Solved atikmpag.sys BSOD error

1) Download the latest ATI Radeon HD 4350 graphic card drivers v13.9 (2013-10-15) for Windows 7 x64 OS > Catalyst Software Suite

2) Double-click "13-9-legacy_vista_win7_64_dd_ccc_whql.exe". If prompt with a pop-up "Open File Security Warning", click the "Run" button.

3) Click "Install" button to extract the driver files to a Destination Folder (assume d:\temp)

4) In the pop-up "AMD - Catalyst Install manager - Version: 08.00.0877", click the "Cancel" button. Click the "Yes" button to exit.

5) If there are existing "AMD Catalyst Install manager", please uninstall it via the
Programs and Features > AMD Catalyst Install manager > "Express uninstall ALL AMD Software".
Restart the computer after finish uninstalling the "AMD Catalyst Install manager".

6) Assume there is no existing "AMD Catalyst Install manager", click Start > Control Panel > System. Click Device Manager > Display adapters.

Select the "ATI Radeon HD 4300/4350 Series" and right-click, follow by left-click the "Properties".  Click the "Driver" tab > "Update Driver" button.

7) Click "Browse my computer for driver software"

8) Click the "Browse" button. Go to the folder where you have extract the drivers:
"d:\temp\Packages\Drivers\Display\W76A_INF" and click the "OK" button.
Ensure that "Include subfolders" option is checked. Click the "Next" button.

9) After the "ATI Radeon HD 4300/4350 Series" drivers has finished updating, restart the computer.


C:\Windows\System32\drivers\atikmpag.sys (update driver, 359,936 bytes)

From the Device Manager > Display adapters > ATI Radeon HD 4300/4350 Series > Properties,
the "ATI Radeon HD 4300/4350 Series" was updated from v8.850.0.0 (19 April 2011) to v8.970.100.1100 (23 April 2013).

The updated driver v8.970.100.1100 solved the BSOD error when running the VMware Horizon Clients.

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